Need-to-knows
Shipping & Delivery
- Processing Time
- Please allow 1–2 business days for your order to be processed before shipment. Processing times may be longer during drops, holidays, or high-volume periods.
- Shipping Time
- Standard shipping typically takes 3–7 business days after your order has been processed. Delivery times may vary depending on your location and the shipping carrier.
- Tracking
- Once your order ships, you will receive a tracking number by email or text so you can follow your package.
- Shipping Carriers
- Orders may be shipped through USPS, UPS, FedEx, or another trusted carrier, depending on the destination and package size.
- International Shipping
- International shipping may be available. Delivery times vary by country, and customers are responsible for any customs fees, duties, or taxes charged by their country.
- Incorrect Address
- Please double-check your shipping address before placing your order. 5STARZ is not responsible for delays or lost packages caused by an incorrect or incomplete address provided at checkout.
- Lost, Stolen, or Damaged Packages
- If your package arrives damaged or there is an issue with your delivery, please contact us within 48 hours of delivery with your order information and photos when applicable.
- Returns & Exchanges
- Returns or exchanges may be requested within 14 days of delivery as long as the item is unused, unworn, and in its original condition and packaging.
Thank you for shopping with 5STARZ ⭐